The CSRs have letter assignments by the Doing Business As name of the insured - eg, the name on business cards or signs. This is more of a rule of thumb than anything else.

Patricia Yura x137: A - D, M.

Jean Carroll x139: E - L.

Kathleen Walsh x150: N - Z, Unions & Muncipalities.

Karen Chingery x135, Commercial Lines Manager.